Frequently Asked Questions

  1. How do I log in?

    Welcome! Easily log in by entering the e-mail address and password you created when signing up. If you have not signed up for an account yet, click the "Sign Up" button.

    If you're a sponsor wanting to make a pledge, please reach out to the parent for a link to the student's pledge page.

  2. What if I lost or can’t remember my password?
    No worries. Click “lost password,” and a temporary new password will be sent to your e-mail.
  3. What if I didn’t receive my lost password email?
    Contact us below and let us know your full name, the e-mail address you registered the account under, and the school’s name. We will be happy to reset your password for you.
  4. How do I change my password?

    After logging in, click “My Profile”, then “Edit Profile”—it’s located in the upper right part of the page. Click the “Change Password” button, and you’ll have the option to change your password. Pick a fun one!

  5. As a sponsor, how can I make a pledge for a student?
    That’s an easy one. You will just need the student’s Public Pledge Link, which can be found on the student’s dashboard. The parent/guardian who registered the student can give you the link. And thank you for your generosity!
  6. My company matches donations. How do I enter that pledge?

    If your company matches non-profit donations, your student can earn a prize for that pledge. Enter a pledge from yourself and then enter an equal pledge, selecting "Corporate Matching Gift" as the Sponsor Type. We know it can take a while for companies to write the check, so your pledge will be marked as collected once the school receives the forms they need from you.

  7. I need more details for my corporate matching gift. Who do I need to contact for this?

    This information can be found on your pledge receipt that you should have received via email or you can contact the school for this information.

  8. How do I edit/delete a pledge?

    Click the link in the pledge confirmation email you received, then click the yellow "Edit" button next to the owner of the pledge.

    Please note that you cannot edit/delete pledges after the event has completed, or if you've already paid for your pledge online. If you still want to make changes to a pledge, contact us below and let us know the pledge you’d like to edit. We will need to issue you a refund and have you re-pledge if you've already paid online.

  9. How do I pay online?

    If your school is set up with an online payment option, then you will get a payment email at the time of their pledge and a reminder email once the event is completed. Please make sure to check your spam and junk folders, just in case.

    If you did not receive these e-mails, please contact us below and let us know the name of the student and school you sponsored. We can then provide you with your link to easily pay online.

  10. Why is the option to pay online not showing up on my account?
    Schools also have the option to not accept online payments. If you have any questions about being able to pay online, contact us below. We can check to see if the school is accepting online payments.
  11. How do I pay online if I live outside the country?
    Don't worry, world; you're covered. Our online payment system accepts any Visa or Mastercard, even if you have an international address. The address fields can be left blank if they do not apply to you.
  12. What is the payment process?

    If cash and check payments are accepted for the school, students will be sent home with a collection envelope and letter to help collect and turn in any cash or check payments from sponsors. Please send all cash and check payments to the school in this collection envelope. If your school is set up with an online payment option, sponsors can pay online instead of sending in cash or check.

    Sponsors entered a valid email address with their pledges, so they will receive an email once the pledge is submitted and another reminder email the evening after the event with payment instructions. Sponsors should check their junk folder for the payment email if they have not received it. Also, please note that some email servers occasionally block these payment emails, so please communicate payment information to your sponsors.

    If sponsors choose to send check or cash directly to the school, please have them write on the check memo line: the student's name and the grade, as well as our program—Boosterthon. Please do the same on a note for all cash payments as well. Remember, please do not make checks out to Boosterthon.

Help Desk

Please enter your help request below with as many details as you can. We will do our best to respond to all requests within 24 hours, Monday through Friday. So, if you need help, you're in the right place!

Paying online now, instead of cash or check, will help save our volunteers' time and no follow up will be needed. This will help them reach their goals faster!